At Sienna's, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we offer exchanges or store credit for unworn items with tags still attached within 14 days of purchase. Unfortunately, we do not offer refunds. To begin the exchange process, please contact us and provide your order number and reason for exchange. We will do our best to assist you in finding the perfect item. Thank you for shopping at Sienna's!